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Privacy Policy


Last updated: 17 January 2026

Clyr Ltd ("we", "us", or "our") operates this store and website, including all related information, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. Please read this Privacy Policy carefully. By using any of the Services, you acknowledge that you have read and understand the collection, use, and disclosure of your information as described herein.


1. Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. We may collect the following categories of personal information:

  • Contact details: Including your name, physical shipping address, billing address, phone number, and email address.

  • Financial information: Including payment confirmation and transaction details. Note that all payment card processing is handled securely by our third-party provider, Stripe.

  • Account information: Including your username, password (encrypted by Odoo), and order history.

  • Communications with us: Information you include when sending a customer support inquiry or feedback.

  • Device and Usage information: Including your IP address, browser type, and information regarding your interaction with the Services, collected via Google Analytics and Plausible Analytics.


2. Personal Information Sources

We collect personal information from the following sources:

  • Directly from you: When you create an account, make a purchase, or subscribe to our newsletter.

  • Automatically through the Services: Through the use of cookies and similar technologies as you navigate the site.

  • From our service providers: Including Odoo (our platform) and Stripe (our payment processor) to enable the completion of your transactions.


3. How We Use Your Personal Information

  • Provide and Improve Services: To perform our contract with you, process payments, fulfil orders, and arrange for shipping within the United Kingdom.

  • Marketing: To send promotional communications via Odoo’s built-in email marketing (only where you have opted in).

  • Security and Fraud Prevention: To authenticate your account and detect or investigate fraudulent or illegal activity.

  • Legal Reasons: To comply with applicable UK laws or respond to valid legal processes.


4. How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate business purposes, including:

  • Service Providers: With Odoo, Stripe, and our UK-based delivery partners who perform services on our behalf.

  • Analytics Partners: We use Google Analytics and Plausible Analytics to understand how visitors interact with the site.

  • Legal Obligations: To comply with law enforcement or to protect the rights and safety of our users.


5. Relationship with Odoo

The Services are hosted on the Odoo platform. Odoo processes your personal information to provide the infrastructure for our store. Information you submit will be stored on secure servers. For more details on how the platform handles data, you may consult the Odoo Privacy Policy.


6. Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 13.


7. Security and Retention

While we implement security measures (including SSL encryption provided by Odoo), no method of transmission over the Internet is 100% secure. We retain your personal information only for as long as necessary to fulfil your orders, provide services, and comply with UK tax and legal record-keeping requirements.


8. Your Rights (UK GDPR)

As a UK resident, you have the following rights:

  • Right to Access / Know: Request a copy of the data we hold about you.

  • Right to Delete: Request that we erase your personal information.

  • Right to Correct: Request that we fix inaccurate data.

  • Right to Withdraw Consent: Opt-out of marketing emails at any time via the "Unsubscribe" link.


9. Complaints

If you have a complaint about our data practices, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.


10. Contact

Should you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: info@clyr.co

Clyr Ltd 128 City Road, London EC1V 2NX, United Kingdom